Ellab sells quality sensors to pharmaceutical, food, and healthcare companies. The systems are either for validation reporting or 24/7 monitoring of products. We also provide field services for installing or completing work for our customers. 

Ellab works with lots of distributors across the globe who together with Ellab help each other meet the needs and demands of their customers. These distributors require certain access to data from Ellabs salesforce but do not need a full salesforce user license. Therefore a partner community was implemented into Ellabs salesforce to allow distributors to have access to certain areas of Ellabs database, and also allow the distributors to create and submit records to Ellabs management team for review

Business Requirements included:

• Sales cloud changes (record types, fields)
• Partner community build
• Flows and automation to reduce manual processes

Ignyto implemented the following Salesforce Solutions for Ellab :

• Experience Cloud

• Ability to efficiently for distributors to manage lead, contact, account and opportunity data
• Successful implementation of end to end sales process through lead conversion and opportunity management for distributors in the community
• Reporting metrics set up to monitor distributor progress and activity
• Enhanced messaging between ellab and distributors via portal
• Successful implementation of validation rules to enhance data integrity
• Automation to track tasks and be notified on certain crucial data throughout the distributor sales process

17.75

“Milo was our main consultant for this project. He was outstanding in building this portal from scratch, while trying to learn the nuances of Ellab’s business model. .”