High Force Research (HFR), headquartered in County Durham, UK, is a specialist independent chemical research and development provider (CRO/CDMO) serving sectors like pharmaceuticals, biotechnology, diagnostics, fine chemicals, and advanced materials.

Business Requirements included:

• Having a streamlined and user friendly Sales process within Salesforce.
• Structured profiles to give users the right access to opportunity records. 
• Easily readable reports and dashboards.
• Onboarding Training & Documentation for ongoing success.

Ignyto implemented the following Salesforce Solutions for High Force Research:

• Sales Cloud

• Salesforce is configured to be user friendly and simple to use for High Force usage.
• Streamlined Lead to Sales conversion process
• Training sessions as well as system process documentation provided

5

Abi took the time to understand our business requirements and the specifics about our sales process before developing a tailored Salesforce solution. He was responsive throughout the project, regularly checking in to share progress and ensure the solution remained aligned with our expectations.

Tasks were delivered efficiently, and Abi’s communication made it easy to raise feedback or request adjustments when needed. His approach helped ensure the final outcome was well-suited to our workflow.

We’re very pleased with the outcome and grateful for Abi’s dedication, expertise, and customer-focused approach.

What did Ignyto do well?

• On time delivery
• Responsiveness
• Fast tasks turnarounds/rapid adjustments when needed