Origin Fitness

Posted by: Brendan Keating
Category: Case Studies, Field Service Lightning, Retail
Origin Fitness

Project Details

  • Region: UK
  • Industry: Customer Goods
  • Sub-Sector: Fitness
  • Size of company: 100 employees
  • Website: Origin Fitness
Origin Fitness

About the customer

Origin Fitness offer its own exciting brand of free weights, accessories, flooring and functional training equipment. Using their extensive experience within the fitness industry, their in-house design team has put together a portfolio of durable, reliable and adaptable products to fit all purposes. All aspects of the Origin range, from design and testing to quality control and customer service, are managed in-house.

With a wealth of experience across all sectors, Origin can call upon the various experts within their team to discuss the specific requirements of customers’ projects or businesses. This allows Origin to provide an individually tailored proposal and an exceptional gym design service.

Business Requirement and Customer Challenges

  • Improve accuracy and efficiency booking in engineer jobs
  • Remove manual aspects and streamline/automate processes to improve team efficiency and increase customer satisfaction.
  • Engineers to be able to sign off jobs and invoices from the road 
  • Increase customer satisfaction across the board

Products implemented

Ignyto implemented the following Salesforce Solutions for Origin Fitness :

  • Field Service
  • VRA

Results

  • Dispatcher Console provides a calendar view to drag and drop appointments and assign them to an engineer. 
  • Provides an overview of upcoming appointments, Engineer Capacity Utilization, Absences, etc
  • Optimise scheduling to reduce travel time.
  • Appointments for ‘Service/Maintenance Visits’ are auto-created based on the Frequency defined on the Service Contract.
  • Field Service Mobile App enables Engineers to update Appointment details and generate Service documents on the go.
  • Boosts customer satisfaction by optimising response times, proactive service through efficient scheduling and access to detailed customer histories

Length of Project (Days)

23.88

Quote from the customer

Ignyto has proved to be the perfect choice of business partner to support our journey through the world of Salesforce CRM. From the initial scoping discussions to implementation and training, the Ignyto team have made the process as smooth as possible, regularly flexing to our business needs.  Great project management, constant communication and a highly collaborative approach have been key elements to the project’s success, and we look forward to continuing our Salesforce journey with Ignyto as our guide when needed.”

William McDerment

Service Manager

Contact us today to discuss how one of our Ignyto specialists can help your business implement Salesforce