Telco

“Scope of our project was to build a portal using the PRM system from Salesforce for our equipment distributors where we do not have a physical Ellab office. We wanted a system where we would set up an account for a distributor and they would log in and manage their own pipeline from leads, accounts, to opportunities. We also wanted to expand on this portal with the budget metrics for each distributor provided by the internal Ellab Indirect Sales Team. This would allow the Indirect Sales Managers to be able to see how each distributor is performing and if we would need to revisit our partnership with them Milo was our main consultant for this project. He was outstanding in building this portal from scratch, while trying to learn the nuances of Ellab’s business model. We did have to change the scope on some parts of the project, and Milo was very clear on what we could and could not reasonably do at this time. He was able to take some of the harder challenges of really restricting sharing for these users and had to pivot to accommodate some of the changes we required. .”
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“Throughout the project, we found communication and understanding of our needs to be top-notch. Response time and attention to detail, ensured that we received excellent support at all times.”
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"Ignyto has proved to be the perfect choice of business partner to support our journey through the world of Salesforce CRM. From the initial scoping discussions to implementation and training, the Ignyto team have made the process as smooth as possible, regularly flexing to our business needs. Great project management, constant communication and a highly collaborative approach have been key elements to the success of the project, and we look forward to continuing our Salesforce journey with Ignyto as our guide when needed..” William McDerment, Service Manager
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"Ignyto has proved to be the perfect business partner to support our journey into the world of Salesforce CRM. From the initial scoping discussions to implementation and training, the Ignyto team has made the process as smooth as possible. Great project management, constant communication and a highly collaborative approach have been key elements to the project's success, and we look forward to continuing our Salesforce journey with Ignyto as our guide when needed.” Rich Braybrook, Head of Innovation and Systems Development
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Working with Ignyto has been excellent in helping our business transition into using Salesforce CRM for managing relationships with exceptional talent. We're a fast moving business so we really appreciated their ability to work flexibly, and respond quickly to our changing needs. The training and guidance from the Ignyto team was fantastic
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I cannot recommend the team enough; they were super helpful at every stage of the project and produced great solutions for our requirements. They really took the time to understand our business and our pain points. Communication was always clear and transparent, and our weekly meetings ensured we always knew the status of the project.
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It was a pleasure working with Ignyto. Specifically Kate who project managed the implementation of our CRM. As an individual who never used the platform before, Kate was able to explain the different elements in a way that I could easily understand, which enabled me to see how this platform was going to be of great benefit to our team. Kate was always quick to respond to any questions and she set out a clear plan as to when CRM would be delivered with realistic timeframes. The platform is user friendly and has so much functionality. it has given us sophisticated reporting and better customer relationship management.
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We have very little experience in-house of Salesforce administration but the team were able to work with us to scope out our needs and apply their knowledge of the system to provide a solution which did exactly what we wanted it to. They explained what they were going to do clearly and in plain terms so that we felt included and informed throughout the process. We appreciated the collaborative working and flexibility of the team. They took all our feedback from the testing phases and really delivered a great build that fit with our existing infrastructure and processes. We would definitely work with them again
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George has been very helpful in resolving our internal Salesforce system, adapting the features to suit our business model, providing regular updates, effectively meeting timescales and requirements to our needs. Communication has been fantastic, I always knew what stage we were at throughout our project with Ignyto and George has only ever been a phone call away.
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Ignyto helped structure our project and to define the outcomes desired which has enabled the successful delivery of the project to everyone’s satisfaction. The access to specialists is very helpful and enabled us to get through those difficult moments.
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“George at Ignyto was extremely helpful and attentive and the implementation went smoothly and perfectly to plan. All queries, questions and suggestions were dealt with in a speedy, efficient manner. I would definitely recommend Ignyto as an implementation partner.”
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“We found the experience with Ignyto to be very well-managed, professional and personable. It was easy to speak to the consultant and outline what we needed Salesforce to do for us. It didn't feel like an off-the-shelf template service but something more bespoke to our requirements as a business, which is what we wanted.”
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“Analox required improvements and enhancements for the day-to-day use of Salesforce in a busy sales environment, especially on leads capture, conversion and assignment, and opportunities management. This was well delivered by Ignyto, who kept Analox well informed and updated at any given time and delivered comprehensive well-received training sessions to the Analox Sales and Marketing teams.”
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"Throughout the implementation project, Kate and Ignyto have worked to carefully identify the specific problems and difficulties we were having and have built solutions to those problems that work well for us."
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"Ignyto understood our business requirements and produced an end product that met our requirements. The successful implementation of the application has added increased efficiency to our business Process. This will enhance our customer experience and greatly assist our business team.."
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"Ignyto were a dream to work with from the outset of the project. From requirements gathering to workshop facilitation, playback sessions to user testing, and data migration to training, they provided the best guidance and proactive communication to do the best job possible. "
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"Ignyto met the expectation of having a breadth of knowledge and expertise throughout many areas of the CRM. They were responsive and hands-on throughout the project ensuring that we never had any unexpected surprises."
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"Ignyto has been great with helping us set up Salesforce and CPQ. Great communication from start to end and the eagerness to follow up after the project has ended has been key to making us succeed in Salesforce."
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"Ignyto were excellent throughout the project from Scoping to through to Delivery. They understood our business and delivered a quality solution despite aggressive timescales"
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"Ignyto helped us overcome some tricky challenges, such as integrating with our finance system and he has remained optimistic, patient, and professional throughout"
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"Katie and the team from Ignyto were fantastic and a pleasure to work with.  Our project was professionally delivered both on time and on budget.  I would highly recommend them for anyone needing a SFDC project implemented."
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"Ignyto implemented sales cloud with outlook integration for our organisation OOHPod. Milo and Daniela were the consultants working with us and we were very happy with the delivery of the project from start to finish."
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"Milo helped us implement Sales Cloud so we could manage our customer portfolio in a much more efficient way. It will help us optimise the customer journey for all of our clients and assist greatly the effective day to day operation"
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"Ignyto have been the perfect partner to work with to build our CRM system from the start up. They really understood our needs and worked with us to perfect the system. Our assigned account manager, Katie, couldn’t do enough to support us and was always on hand quickly for some of our out of the box questions and requests. We couldn’t recommend Ignyto enough and will use in the future as we grow the CRM functionality."
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"We are incredibly thankful for the dedication, professionalism and attention to detail that Emily and Daniela applied to our recent project. The structure of the project, from engagement, creation and guidance through demo environments, to training and support of our teams has been nothing but seamless. We look forward to working with the team on future projects."
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“The team, especially Milo, were fantastic to work with from start to finish. Engaging with us continuously, ensuring that the needs of our project were met. Would highly recommend.”
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"The implementation of Salesforce was something that we needed as a thriving business. Thanks to Ignyto and our account manager Bal, we are now seeing the benefits of this CRM - allowing us to offer a better, more customised experience for our staff and customers."
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“We worked with Ignyto team to define different processes - from lead assignment to pre-sales tests and commercial approval processes. Katie was very collaborative and helped us configure complex validation rules and approval workflows in a timely manner, always ensuring we took the best course of action in every choice.”
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“Working with Katie at Ignyto made this project a breeze, from Project Brief to Completion she was very reactive and hands-on."
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"Igntyo were able to advise our project managers on the best course of action at every turn, taking our requirements and creating actionable milestones to digitise and automate our sales processes."
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“We worked with the Ignyto team in great detail from designing the brief, to plotting the customer journey, enabling customer access and ensuring that we were compliant at every step of the admissions process.”
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“Ignyto delivered the project really efficiently based on comprehensive user stories. They matched their resources to our development needs and the combination of their past experience and expertise resulted in a great solution in a really tight timeframe.”
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“For companies like ours, completely new to Sales automation and Salesforce in particular, using the system for the first time is daunting.Bal in Ignyto guided us through the whole process quite smoothly. Great in customer service and quite knowledgeable and ready to answer any questions from our team. Thanks, Bal and Alex our account manager for your support.”
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"With Ignyto’s assistance we implemented Salesforce in 2021. We wanted a tool that allows us to gain greater customer visibility to ensure excellent customer retention. Salesforce fulfils these requirements by allowing us to drill down, report and get to the route cause of any issues. It is also flexible enough to adapt to our needs as our business evolves. We have been delighted with Bal from Igynto’s friendly responsive service and advice along the implementation process."
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“With Ignytos help we implemented Salesforce in 2017. We were slow to get traction within our team, but once we got a full understanding of how it works we have never looked back. I can safely say that it has changed our business, for the good. The ability to build and run reports that suit a moment in time has assisted us in getting to the route cause and better understanding of how our sales team work, It has helped direct our sales team and management to where the best opportunities are and has eliminated the busy fool or lazy selling. Salesforce has really proven itself during the pandemic and with the data we have built up, allowed us to ensure excellent base retention. I would have no hesitation in recommending both Salesforce and Ignyto. ”
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“From our first meeting with Ignyto to project delivery Ignyto have truly been part of our team and worked in close partnership with us. This project has had it’s fair share of twists and turns and been considerably more challenging than either Ignyto or ourselves could have anticipated yet despite this Ignyto have understood these challenges, communicated honestly throughout and worked tirelessly to deliver us the first class solution we now have in place. Ignyto truly do have the customer at the heart of what they do and I am confident that Bridge Heating now has a system that matches our ambitious plans and that will grow with us. I would highly recommend Ignyto to anyone considering this kind of complex project.”
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"Salesforce has revolutionised the way our Container Sales and Conversions Teams manage communications with our customers, bringing out teamwork to the next level and giving us full visibility and reporting capabilities that we simply did not have before adopting the system. The implementation process carried out by Ignyto and in particular, Emily Travis was best in class, improving deadlines and finding solutions to several challenges along the way."
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"Going into this project our number one objective was to drive adoption, as we knew the whole organisation needed to be onboard to make it a success. Ignyto were superb at helping make this a reality, by really getting under the skin of our specific needs and helping deliver a customised solution that worked for every stage of our sales process."
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“I am amazed at how quickly Ignyto got the system up and running and working for us – they way we want it to.”
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"Ignyto delivered a solution that exceeded our expectations so now Salesforce is a core part of our business."
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“Ignyto are our trusted advisors and partners when it comes to digitising and automating our business processes.”
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“Ignyto were recommended by Salesforce to us and we have been delighted by their advice, their professionalism and their service. We will continue to partner with Ignyto for our Partner Engagement solution.”
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“The Ignyto team were excellent - true experts. And they guided us through the entire business transformation project, advised on best practices and vastly improved our sales and field service processes. As a result we were up and running in weeks!”
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"We made the right decision when we chose Salesforce and Ignyto. By moving our loan application processing on to the Salesforce platform, our average loan application process duration reduced by over 50% and cost per mortgage application has reduced by 60%. Amazing results in such a short time."
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"We chose Ignyto to deliver this project as we felt that they understood how important the Habitat brand is and they could bring our brand to life with a community."
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“We decided to use the services of Ignyto following a recommendation from a business partner. From the offset we found them to be very professional, friendly and very knowledgeable. They worked incredibly hard to deliver our project in the timeframe required and we always felt they went above and beyond what was required. Special mention must go to Hollie, our Salesforce Consultant, who was a pleasure to work with. The final project was delivered well, with continued support and overall exceeded our expectations and scope.”
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“I would not hesitate in recommending Ignyto. Throughout the duration they felt like an extra team member, caring as much about the success of the project as we did. Nothing was too much work. Thanks to the Ignyto team for making what could have been a stressful project an enjoyable one.”
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“From the moment, we engaged Ignyto to help us implement Pardot into our Salesforce instance, they felt like the right fit - their open, flexible and transparent approach really appealed to us. By project completion they had both guided and challenged our approach at every stage, helping to ensure that, not only were the objectives met, but also that we were upskilled and system conversant to the point where we could self-manage our requirements going forward. ”
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“Ignyto have been a supportive and trusted partner for Brentford FC throughout the scoping and implementation process and provided a friendly and responsive service.”
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"Ignyto have been our trusted advisors and partners when it comes to digitising and automating our business processes.”
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"Ignyto were integral to the re-development and implementation on our Salesforce platform. As a pharma company, marketing and selling within our heavily regulated and adoption-led sales processes with multiple stakeholders, design to roll-out can be challenging and complex. With the guidance and support of Ignyto, our sales process is now opportunity led, resulting in sales closing faster and shorter deal cycles than ever before."
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