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Learning Centre
Enhance Your Company’s Team Collaboration with Ignyto’s New Slack Services
Effective teamwork, collaboration and good clear communication are essential to business success. We all know this. That’s why Ignyto is thrilled to launch our new Slack Services — a range of solutions designed to help organisations leverage Slack to improve teamwork, communication, productivity, streamline workflows, and drive growth. Why Choose Ignyto’s Slack Services? While Slack…
6 Ways Telcos can accelerate growth with Salesforce Communications Cloud
Significant progress has been made towards delivering nationwide gigabit coverage. As of H2 2023, over 50% of UK homes and businesses now have access to full fibre networks. With a £5bn government commitment to connect the 20% hardest to reach communities (and an additional £1bn towards 4G coverage), the telecoms industry has seen a significant…
Why Salesforce is the Gold Standard CRM for SaaS Businesses
According to Gartner, in 2024, end-user spending on SaaS is expected to grow to $232 million. As the industry grows and matures, so do the expectations of its customer base. The reality is that customer expectations are changing. Customers seek a more personalised and tailored experience from their SaaS providers. KPMG’s future of Xass (Everything-as-a-Service)…
Environmental Sustainability Matters at Ignyto
Building a Sustainable Future: Ignyto’s Commitment to Environmental Sustainability Sustainability is not just a part of our business strategy; it is a reflection of who we are at Ignyto. We are committed to leading by example and driving positive environmental change within our industry. By sharing our sustainability journey, we hope to inspire others to…
Diversity, Equality and Inclusion Excellence at Ignyto
Driving Inclusive Excellence at Ignyto the Leading Salesforce Partner in Ireland, the UK and Northern Europe Our customers operate all over the world and have a hugely diverse workforce. To to able to understand our customers – to really “get them” to need to be like them. We do this by fostering a culture of…
Salesforce Summer ‘24 Release: The Ignyto View
Salesforce Summer ‘24 release: The Ignyto Salesforce Partner View Like clockwork, Salesforce treats its customers and Partners to seamless, automatic upgrades with its annual Spring, Summer, and Winter releases. These upgrades bring many new capabilities, features, enhancements, and bug fixes, ensuring that Salesforce users always have access to the latest innovations without the hassle of…
Salesforce Spring ‘24 Release: The Ignyto View
Salesforce Spring ‘24 Release: The Ignyto View Like clockwork, Salesforce treats its clients to seamless, automatic upgrades with its annual Spring, Summer, and Winter releases. These upgrades bring many new features, enhancements, and bug fixes, ensuring that Salesforce users always have access to the latest innovations without the hassle of manually upgrading software. Keeping pace…
Revolutionising Business Operations: The Power of Salesforce CPQ/Revenue Cloud Enhanced by OmniStudio
Excellent customer service costs less than bad customer service. The average cost of acquiring a new customer is 5 to 25 times more expensive than retaining an existing customer. Additionally, Companies focusing on customer service can expect a 10% increase in customer retention and a 25% increase in customer lifetime value.
8 Tips for Salesforce Training and Training Resource Management
In today’s digital age, we have a wealth of Salesforce training and learning resources at our fingertips. From blogs and webinars to videos and infographics, a quick Google search can connect you with endless sources of knowledge. Internal resources like meeting recordings, slide decks, and Slack messages can offer valuable insights. However, finding your needed…
How to Become a Salesforce Consultant: Your Ultimate Guide
Are you looking for a dynamic Salesforce career with endless possibilities? In February, we gave you an overview of “A Day in the Life” of a Salesforce consultant here at Ignyto. In this post, we’ll cover everything you need to know about how to become a Salesforce consultant. From the skills you need to the…
Six tips for better collaboration in Salesforce
Salesforce is an all-in-one platform that combines sales, service, marketing. It provides a singular view of customer information, enabling teams to collaborate to build stronger customer relationships. Having a single view of customers is a great starting point. However, effective collaboration in Salesforce requires teams to clearly understand each other’s processes, targets, procedures, and goals….
What is a Salesforce champion, and why do we love them?
You might hear the terms “super user” or “Salesforce champion” when you first start using Salesforce or when your company already uses it and wants to improve its processes. Salesforce champions are key to making sure a Salesforce project is successful. These end-users promote the system and help get their team members to agree with…
Mastering CRM Adoption: Top Tips for Empowering Your Team
A customer relationship management (CRM) platform can revolutionise a business by streamlining processes, centralising customer data, and enhancing communication capabilities. But it’s important to know that just buying a CRM doesn’t guarantee a significant return on investment. User adoption of CRM is a critical but often overlooked factor for success. High user adoption rates boost…
Salesforce Professional vs Enterprise : Choosing the right Edition
Salesforce has four different editions, but Salesforce Professional Edition (PE) and Salesforce Enterprise Edition (EE) are arguably the most popular. As a customer relationship management (CRM) platform, Salesforce is an industry leader. As of 2022, it has held the top spot in CRM market share for nine consecutive years. Salesforce gives businesses tools for sales,…
Salesforce Implementation Costs : Five Factors
In 2022 Salesforce was named a leader in the Sales Force Magic Quadrant. Salesforce achieved the accolade for the 16th consecutive year by focusing on innovation, market awareness, and sales strategy. Salesforce is also adaptable. It can be customised to meet the needs of organisations of all sizes and business models. It’s hard to estimate…
Seven tips to help clean your CRM data
Your CRM will only ever be as good as the data behind it. It’s essential to regularly clean your CRM data so that your CRM’s features and functions work well and that the people who use it can make good decisions and take action. In a recent report from Experian, 85% of organisations said that…
CRM Project Governance Best Practices
Customer relationship management (CRM) tools are now essential to how the Sales, Marketing, and Services departments do their jobs daily. CRM empowers businesses to create a centralised view of their customers and provide expected personal experiences throughout the customer journey. But for a CRM tool to be used well, it needs careful planning, alignment, buy-in from…
A Day In The Life: Salesforce Consultant at Ignyto
A Salesforce consultant’s job is to operate as a trusted advisor and guide to customers. Their focus is to help customers get the most out of their Salesforce investments. They operate with curiosity and empathy. They are strong communicators who can translate complex technical pieces for their stakeholders. The life of a Salesforce consultant is…
Salesforce Projects: 10 most commonly asked questions
Salesforce Projects, like any Technology projects, are, by nature, disruptive. They can bring about beneficial change but also a list of questions to find answers to. What are the benefits? Where do we get started? What do we need to be conscious of? As a Platinum salesforce consultancy, we’ve had the opportunity to consult with…
Technology Project Best Practices Checklist
Technology projects are complex and multi-faceted endeavours that require careful planning, execution, and management. For those new to technology projects, it can take time to pinpoint where to start and what steps should take priority.As a Salesforce top Partner with over 600 projects under our belts, we wanted to share some of the essential best practices…
