Luminescence

Posted by: Ryan Groves
Category: Case Studies, Professional Services, Sales Cloud

Project Details

  • Region: UK
  • Industry: Professional Services
  • Sub Sector: Printing & Security
  • Size of company: 100+ Employees

About the customer

Luminescence Sun Chemical Security (LSCS) manufactures security technologies for customers in over 100 countries. Their goal is to help customers combat the attacks on security documents and brands, which is achieved by providing an extensive range of security inks and components to help keep their customers to stay ahead of the counterfeiter. 

Business Requirement and Customer Challenges

LSCS needed their Salesforce system to accurately reflect not only their products, but also the various currencies they dealt with and to have a clearer understanding of when payments would be made. 

Business Requirements included: 

  • An accurate overview of product range 
  • Ability to monitor currency exchange rates in order to provide accurate reporting over historical sales
  • Create product schedules which were flexible for each customer
  • Easily report on these product schedules in order to understand their sales pipeline
  • Log the territory each account was based in to assist with more detailed reporting

Products implemented

Ignyto implemented the following Salesforce Solutions for Luminescence:

  • Salesforce Sales Cloud updates
  • Multi-currency 
  • Product scheduling

Results

  • Accurate representation of products and pricing
  • Ability to view and monitor exchange rates for multiple currencies
  • Detailed breakdown of product schedules for customers with the ability to update as required
  • Greater pipeline reporting on both historical and upcoming sales and payment schedules

Length of Project

3.5 days

Quote from the customer

“Working with Katie at Ignyto made this project a breeze, from Project Brief to Completion she was very reactive and hands-on”