Salesforce Service Cloud

With Salesforce Service Cloud your agents see what they need, when they need it all on the one Service Console all of the time.

The days of your customer service agents having multiple screens and multiple programmes open can now be finally over. With Salesforce Service Cloud, your agents see what they need, when they need it all on the one Service Console all of the time – no more switching between screens frantically looking for what they need when your customer is on hold – again.

And now with the age of Social in full flow, your customer expects your business to solve their cases on their preferred choice of channel including phone, desktop, your website, 3rd party websites, Facebook, Twitter, Instagram, etc. They don’t expect to contact you via Facebook and then to have to check their e-mail for a resolution.

That’s where we come in! More detailed information on exactly how ignyto + Salesforce Service Cloud can Transform your Customer Service function is available in our blog here.

What are typical improvements businesses achieve with Salesforce Service Cloud & ignyto?

Salesforce customers on average experienced the following improvement after they implemented Salesforce (Source) :

Client Testimonials of Service Cloud

Bridge Heating

“From our first meeting with Ignyto to project delivery Ignyto have truly been part of our team and worked in close partnership with us. This project has had it’s fair share of twists and turns and been considerably more challenging than either Ignyto or ourselves could have anticipated yet despite this Ignyto have understood these challenges, communicated honestly throughout and worked tirelessly to deliver us the first class solution we now have in place. Ignyto truly do have the customer at the heart of what they do and I am confident that Bridge Heating now has a system that matches our ambitious plans and that will grow with us. I would highly recommend Ignyto to anyone considering this kind of complex project.”
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Tank and Drain

“Ignyto are our trusted advisors and partners when it comes to digitising and automating our business processes.”
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TSE Power

“The Ignyto team were excellent - true experts. And they guided us through the entire business transformation project, advised on best practices and vastly improved our sales and field service processes. As a result we were up and running in weeks!”
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Incopro

"Ignyto have been our trusted advisors and partners when it comes to digitising and automating our business processes.”
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