What is Salesforce Service Cloud?

With Salesforce Service Cloud your agents see what they need, when they need it all on the one Service Console all of the time.

The days of your customer service agents having multiple screens and multiple programmes open can now be finally over. With Salesforce Service Cloud, your agents see what they need, when they need it all on the one Service Console all of the time – no more switching between screens frantically looking for what they need when your customer is on hold – again.

And now with the age of Social in full flow, your customer expects your business to solve their cases on their preferred choice of channel including phone, desktop, your website, 3rd party websites, Facebook, Twitter, Instagram, etc. They don’t expect to contact you via Facebook and then to have to check their e-mail for a resolution.

That’s where we come in! More detailed information on exactly how ignyto + Salesforce Service Cloud can Transform your Customer Service function is available in our blog here.

Benefits of Salesforce Service Cloud

Close cases faster

Help your support agents solve customer problems faster by putting the right tools at their fingertips.

Personalize customer care

Get more insight into your customers’ behavior so you can personalize service and predict future needs.

Deliver support everywhere

Support customers wherever they are — phone, email, social media, apps, or any other channel.

Salesforce Service Cloud

What are typical improvements businesses achieve with Salesforce Service Cloud & ignyto?

Salesforce customers on average experienced the following improvement after they implemented Salesforce (Source) :

  • 45% increase in Customer Retention.
  • 47% increase in agent productivity.
  • 45% improvement in case handling time.
  • 45% improvement in agent ramp time / onboarding.
  • 47% increase in First Contact Case Resolution.

Client Testimonials of Service Cloud