"With Ignyto’s assistance we implemented Salesforce in 2021. We wanted a tool that allows us to gain greater customer visibility to ensure excellent customer retention. Salesforce fulfils these requirements by allowing us to drill down, report and get to the route cause of any issues. It is also flexible enough to adapt to our needs as our business evolves.
We have been delighted with Bal from Igynto’s friendly responsive service and advice along the implementation process."
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With Salesforce Service Cloud your agents see what they need, when they need it all on the one Service Console all of the time.
The days of your customer service agents having multiple screens and multiple programmes open can now be finally over. With Salesforce Service Cloud, your agents see what they need, when they need it all on the one Service Console all of the time – no more switching between screens frantically looking for what they need when your customer is on hold – again.
And now with the age of Social in full flow, your customer expects your business to solve their cases on their preferred choice of channel including phone, desktop, your website, 3rd party websites, Facebook, Twitter, Instagram, etc. They don’t expect to contact you via Facebook and then to have to check their e-mail for a resolution.
That’s where we come in! More detailed information on exactly how ignyto + Salesforce Service Cloud can Transform your Customer Service function is available in our blog here.
