“With Ignytos help we implemented Salesforce in 2017. We were slow to get traction within our team, but once we got a full understanding of how it works we have never looked back. I can safely say that it has changed our business, for the good. The ability to build and run reports that suit a moment in time has assisted us in getting to the route cause and better understanding of how our sales team work, It has helped direct our sales team and management to where the best opportunities are and has eliminated the busy fool or lazy selling.
Salesforce has really proven itself during the pandemic and with the data we have built up, allowed us to ensure excellent base retention.
I would have no hesitation in recommending both Salesforce and Ignyto. ”
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With Salesforce Service Cloud your agents see what they need, when they need it all on the one Service Console all of the time.
The days of your customer service agents having multiple screens and multiple programmes open can now be finally over. With Salesforce Service Cloud, your agents see what they need, when they need it all on the one Service Console all of the time – no more switching between screens frantically looking for what they need when your customer is on hold – again.
And now with the age of Social in full flow, your customer expects your business to solve their cases on their preferred choice of channel including phone, desktop, your website, 3rd party websites, Facebook, Twitter, Instagram, etc. They don’t expect to contact you via Facebook and then to have to check their e-mail for a resolution.
That’s where we come in! More detailed information on exactly how ignyto + Salesforce Service Cloud can Transform your Customer Service function is available in our blog here.
