Tank and Drain

Posted by: Simon
Category: Case Studies, Healthcare & Life Sciences, Professional Services, Sales Cloud, Service Cloud

Project Details

  • Region: Ireland
  • Industry: Professional Services
  • Sub Sector: General Business Services

About the customer

Tank and Drain are a leading liquid waste management, hazardous waste and drain maintenance company based in Ireland. They have a team of 35 people based in Dublin and operate throughout Ireland.

Business Requirement and Customer Challenges

Ignyto assisted in the assessing the correct solution required to meet the business objectives and devised a solution to include Salesforce Sales Cloud and Salesforce Service Cloud, as well as integration with the business website and Xero financial package.

  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Integration with Xero Accounting

Results

As a direct result of this Salesforce implementation with Ignyto, Tank and Drain experienced the following improvements in their business within 6 months:

  • Turnover increased by 18%.
  • Customer satisfaction increased by 10%.
  • Average time between call and team onsite reduced by 2 hours.
  • Profitability per job increased by 12%.

Quote from the customer

“We are confident we have made the right choice choosing Salesforce and Ignyto as the partnership to allow us to grow our business profitably.

The Ignyto team are true professionals. They helped us select the right Salesforce solution for our business, only after they made sure that they completely understood exactly what we do and where we wanted to take the business in the next 5 years. I am amazed at how quickly Ignyto got the system up and running and working for us – they way we want it to. We are confident we have made the right choice choosing Salesforce and Ignyto as the partnership to allow us to grow our business profitably.”