“The Ignyto team were excellent – true experts. And they guided us through the entire business transformation project, advised on best practices and vastly improved our sales and field service processes. As a result we were up and running in weeks! ”
TSE Power is one of the UK’s leading, totally independent suppliers of emergency standby power systems. TSE services cover the entire range of what you would expect from a manufacturer including site surveys, electrical installations, servicing, short or long term hire systems, battery testing and replacements.
TSE power needed to scalable sales and field service processes. For TSE Power to consider their sales cloud and field service project a success they had to meet five objectives
Field service lightning was chosen as the end-to-end field service management tool. This enabled TSE Power to move their operations from spreadsheets to the cloud. As a result, TSE could get real time insight into the number of jobs, type of jobs, location of jobs and the status of jobs. Internally this has improved visibility and capacity planning capabilities. Externally customers are now able to sign service reports in person.
Sales cloud was chosen as the tool to manage sales opportunities and quoting. Historically all sales information was contained in the inbox of TSE’s account managers. As a result of moving to sales cloud, TSE Power can manage their opportunities through a custom sales path and produce electronic quotes all within sales cloud. The benefits to TSE are pipeline visibility and a decrease in the time required to generate proposals.
Excel, Outlook, Whiteboards, etc.
Vastly improved visibility into sales and field service operations. Whilst retiring legacy paper based processes.
Onsite and remote recorded Training sessions with the team. Reports & dashboard to ensure all staff are using the solution
”We chose Ignyto to deliver our Salesforce project because it was clear that they understood our requirements from the outset and were able to prove their Field Service Lightning project experience. The Ignyto team were excellent and guided us on best practice sales and field service processes. As a result we were up and running in weeks! “