Engineers signing off jobs from the road.
Ignyto implemented Salesforce Field Service with visual remote assistance for Origin Fitness, a UK provider of gym design and equipment services, replacing manual job booking with a dispatcher console and auto-created maintenance visits.
Looking for a Salesforce partner? Ignyto is a Salesforce Summit partner with 115 Salesforce certifications and more than 1,000 projects delivered, working with consumer goods — fitness equipment organisations from London, Manchester and Dublin. See what we implement or read all 80 case studies.
Book a discovery call →Origin Fitness offers its own brand of free weights, accessories, flooring and functional training equipment. Their in-house design team has built a portfolio of durable, reliable and adaptable products, and every aspect of the range — design, testing, quality control and customer service — is managed in-house.
With experience across all sectors, Origin draws on experts within the team to discuss the specific requirements of a customer’s project or business, providing tailored proposals and a gym design service.
Origin Fitness needed to improve accuracy and efficiency when booking engineer jobs.
Manual steps had to come out of the process, with automation to improve team efficiency and raise customer satisfaction.
Engineers needed to sign off jobs and invoices from the road rather than back at the office.
- A dispatcher console with a calendar view for drag-and-drop appointment assignment
- An overview of upcoming appointments, engineer capacity utilisation and absences
- Scheduling optimised to reduce travel time
- Service and maintenance visit appointments auto-created from the frequency defined on the service contract
- Field Service mobile app so engineers update appointments and generate service documents on the go
- Access to detailed customer histories at the point of service
Drag-and-drop scheduling with capacity, utilisation and absence visible in one view.
Service visits created automatically from the contract frequency rather than remembered by a person.
Engineers updating appointments and generating service documents from the mobile app, on the road.
Response times optimised and service made proactive through scheduling
“Ignyto has proved to be the perfect choice of business partner to support our journey through the world of Salesforce CRM. From the initial scoping discussions to implementation and training, the Ignyto team have made the process as smooth as possible, regularly flexing to our business needs. Great project management, constant communication and a highly collaborative approach have been key elements to the success of the project, and we look forward to continuing our Salesforce journey with Ignyto as our guide when needed.”
Origin Fitness · Consumer goods — fitness equipment
Salesforce reports that its service and field service customers see a 31% improvement in productivity and a 32% increase in customer satisfaction.
Source: Salesforce Customer Success Metrics 2023. A typical result across Salesforce customers, not a figure reported by Origin Fitness.
Integration, where the systems need it.
Salesforce rarely stands alone. Ignyto builds the integration layer in-house — MuleSoft certified, with native APIs where a connector does the job.
How we approach integration →Similar Salesforce projects Ignyto has delivered
Book a free 30-minute call with an experienced consultant.
No pitch deck. We’ll tell you plainly whether it’s worth doing, what the work involves and what drives the cost.
How can you be sure your project will be a success?
Every Ignyto project follows the same methodology: your goals as the North Star, sign-off at every stage, weekly updates and a project tool your stakeholders and Salesforce Account Team can log in to.