Salesforce for energy, utilities and infrastructure.
Ignyto delivers Salesforce Field Service, works management and customer portals for energy, utilities, housing and infrastructure operators across the UK, Ireland and Europe — asset-heavy businesses where the job on site, the certificate and the compliance record all have to line up. Picture a connection or a repair where the job, the certificate and the compliance record are the same piece of data, produced once.
What we implement in the field.
Field Service scheduling
Service objectives, work rules and street-level routing, so the schedule reflects skills, travel and SLA rather than a planner's memory.
Mobile for engineers
Guided flows for health and safety checks, asset testing and sign-off, working offline and syncing when signal returns.
Assets, SLAs and entitlements
Full service history against the property or asset, with entitlement and violation rules that drive the work rather than describe it.
Compliance & certification
Certificates generated and filed automatically at completion, with the reporting an auditor or regulator will ask for.
Stakeholder portals
Housing authority, landlord and partner portals giving live job status without a phone call.
Works order integration
ERP, stock and finance systems connected so the job, the parts and the invoice agree.
Field and infrastructure clients.
Bridge Heating
A 31-user-story build: SLA entitlements, skills-based dispatch, street-level routing, guided mobile flows for safety and smoke-alarm testing, a No Access action that returns the job to the queue and texts the resident, automated certificates, two dashboards and sixteen reports, plus a portal for housing authority staff.
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TSE Power
A full business transformation with best practice advice throughout — sales and field service processes vastly improved and live in weeks.
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NBI
Structured delivery from engagement through demo environments to training and support of the wider teams.
Read the case study →What our clients say about working with us.
“The Ignyto team were excellent — true experts. They guided us through the entire business transformation project, advised on best practices and vastly improved our sales and field service processes.”
“Ignyto have been very helpful in resolving our internal Salesforce system, adapting the features to suit our business model, providing regular updates, effectively meeting timescales and requirements to our needs.”
Book a free 30-minute call with an experienced consultant.
No pitch deck. We’ll tell you plainly whether it’s worth doing, what the work involves and what drives the cost.
Frequently asked questions.
What does Ignyto deliver for energy and utilities?
Ignyto implements Salesforce Field Service, works management and customer portals for energy, utility and infrastructure operators across the UK and Ireland.
Can Salesforce manage asset-heavy operations?
Yes. Asset hierarchies, service history, maintenance schedules and engineer certification are all modelled in Salesforce Field Service.
How does Salesforce support net-zero and compliance reporting?
Ignyto builds the reporting layer from the operational data already captured in Salesforce, so compliance and performance reporting come from the system of record rather than spreadsheets.
Get the job, the certificate and the invoice to agree.
Forty-five minutes with a consultant who has delivered Field Service end to end, including the mobile and compliance parts.
Advice on how to run your technology project
The questions to ask before you choose a provider, the warning signs to look out for, and how a well-run project works from start to finish.