Order to invoice, without the hand-printing.
Ignyto connected Salesforce to Sage, Shopify and DPD for Playr-Fit, an Irish custom sportswear brand supplying clubs, schools and elite teams. At the Christmas peak, staff had been printing 500+ order receipts by hand.
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Book a discovery call →Playr-Fit is a sportswear and teamwear company based in Ireland, specialising in custom performance apparel for clubs, schools, and organisations across Gaelic games, soccer, rugby and other sports. The brand focuses on high-quality, player-driven designs and promotes itself as creating apparel that lets athletes “emulate their heroes on and off the field.”. Operating in Ireland and the UK, Playr-Fit supplies gear from grassroots level to elite teams, including bespoke kits and collaboration ranges for partner clubs.
Playr-Fit was growing fast across Ireland and the UK, but the order process depended on manual steps that did not scale with the season. Every order receipt had to be printed by hand through several buttons on a page — at the Christmas peak that meant staff printing more than 500 receipts manually.
Invoicing sat outside Salesforce in Sage, courier labels were produced separately again, and there was no way to track a product by scan against its order. Web orders in Shopify and financial data in Sage were disconnected from the customer record, so no one had a single view of an order’s status.
The goal Playr-Fit set was blunt: get the business to the point where Salesforce could be used internally for everything, rather than as one of several systems people cross-referenced.
- Integrate DPD with Salesforce to create tracking labels
- Integrate Sage invoices with Salesforce so invoices are created directly from Salesforce
- Track each scanned product by Product and Order
- Several enhancements to the Playr-Fit Salesforce system
- Improve the Salesforce system to move towards 100% internal usage
Salesforce configured as a central, user-friendly CRM for Playr-Fit Ltd, providing a unified, real-time Customer 360 view.
Streamlined and partially automated lead-to-sales and sales-to-order processes, with Shopify orders and Sage financial data flowing into Salesforce.
Reduction in manual data handling and data inconsistencies through integrations and automation.
The 500+ receipts printed by hand at Christmas peak are generated automatically — the seasonal spike no longer lands on staff time.
Invoices raised in Salesforce and courier labels created from the same record, so the order, the invoice and the shipment stop being three separate jobs.
“Ignyto has proven to be an exceptional integration partner, seamlessly connecting Salesforce, Sage, and Shopify. Their team demonstrates deep technical expertise, clear communication, and a strong commitment to delivering efficient, reliable, and scalable integration solutions.”
Playr-Fit · Retail — sportswear and teamwear
Salesforce reports that Marketing Cloud customers, including Account Engagement, see a 32% increase in marketing ROI and a 27% lower cost to acquire new customers.
Source: Salesforce Customer Success Metrics. A typical result across Salesforce customers, not a figure reported by Playr-Fit.
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