One admissions system across a family of schools.
Ignyto built a web-enabled admissions platform for Dukes Education on Salesforce Sales Cloud, Experience Cloud and Salesforce Sites — agent and parent portals feeding a single application hub, with Xero invoicing, eSignature and a custom iSAMS integration behind it.
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Book a discovery call →Dukes Education is a family of schools, colleges, and nurseries located throughout the UK – in London, Cambridge, Kent, Cardiff, and Worthing. Surrounding their schools, the company also has a collection of complementary education offerings – day camps, summer schools, and university application consultancies. This way, Dukes Education aims to create a wrap-around experience for every family that joins, not just during school time, but also beyond the classroom connecting the Dukes community through a variety of means. Although each of their schools and colleges are unique, Dukes Education is connected by a common thread: working to give children an education that inspires and enables them to go on to live extraordinary lives
Dukes wanted to streamline the college application process for students, parents, third-party agents, visa compliance staff, college admissions staff and a worldwide sales team, through a market-leading admissions system with built-in document management.
The solution had to align a network of colleges while preserving each institution’s individuality.
Dukes also wanted a common admissions system across all business needs, with agent and parent portals feeding the main application hub — one point of entry to access and update applications across every college.
- A customised application journey across the college network
- Web application forms embedded on each college website, feeding enquiries straight into Salesforce
- An agent portal for viewing and updating current Dukes applications
- A parent portal for viewing and updating a child’s applications
- Student marketing campaigns and school visits logged in reportable form, to monitor productivity and return
- Xero integration to raise fee invoices from within Salesforce
- Conga Composer and Conga Sign for dynamically populated forms sent to parents for eSignature
- A custom integration with the iSAMS admissions system
- Centralised file storage for application documents
A single admissions hub across the college network.
A simplified journey across colleges, with each institution keeping its own identity.
Greater visibility of application progress, self-served through portals rather than chased by email.
Campaigns and school visits tracked, so admissions activity can be measured against return.
“We worked with the Ignyto team in great detail from designing the brief, to plotting the customer journey, enabling customer access and ensuring that we were compliant at every step of the admissions process.”
Dukes Education · Education — schools and colleges
Salesforce reports that its customers resolve 30% of service requests through self-service portals, without needing an agent.
Source: Salesforce Customer Success Metrics 2023. A typical result across Salesforce customers, not a figure reported by Dukes Education.
Connected to the systems either side of it.
Salesforce rarely stands alone. On this engagement Ignyto connected it to the systems already running the business, so data moves once rather than being entered twice.
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