Loreto Centre Crumlin: Salesforce delivered by Ignyto.
Ignyto implemented Nonprofit Success Pack (NPSP), Sales Cloud and Custom Donation Tracking for Loreto Centre Crumlin, a non-profit business.
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Book a discovery call →Loreto Crulin Centre is an Irish non-governmental organisation (NGO) providing therapeutic counselling and support services. The centre manages a team of therapists who deliver sessions to a range of clients in need of mental health and wellbeing support. As an NGO, Loreto Crulin Centre is accountable to a board of directors and relies on donations to fund its services.
Prior to the Salesforce implementation, the organisation relied heavily on manual processes and spreadsheets to manage their operations — making it difficult to gain a clear, consolidated view of their data and report efficiently to the board.
Loreto Crumlin Centre needed a centralised system to manage their day-to-day operations and replace time-consuming manual processes. As an NGO, the ability to produce accurate, timely reports for the board was a critical requirement. Key challenges included managing donation records, tracking therapy sessions, maintaining therapist and client data, and producing consolidated reports all of which were previously handled manually through spreadsheets and paperwork.
- Centralise donation tracking and management
- Record therapy sessions across all therapists
- Maintain therapist profiles, availability, and session loads.
- Securely manage client records
- Generate board-ready reports with key NGO performance metrics
- Replace manual, spreadsheet-based processes with a single source of truth
- Provide real-time visibility of organisational data for leadership
Ability to generate a performance report for the board at the click of a button — a process that previously took significant manual effort
Complete visibility of donations, clients, and therapy sessions in a single system
Significant time savings for staff previously burdened with manual reporting and data collation
“Working with Ignyto has been a truly wonderful experience for Loreto Centre Crumlin. As a small charity with limited resources and no technical background, the idea of implementing Salesforce felt daunting — but the Ignyto team made the entire journey feel manageable, supportive and even enjoyable. The fact that Ignyto volunteered their time and skills to support us speaks volumes about who they are as a company.”
Loreto Centre Crumlin · Non-Profit / NGO
Salesforce reports that its sales customers see an average 30% increase in sales revenue.
Source: 2025 Salesforce Customer Success Metrics Global Highlights. A typical result across Salesforce customers, not a figure reported by Loreto Centre Crumlin.
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